Internal mediation process to deliver service:

• Enquires are screened to determine eligibility for mediation.
• All parties are contacted to agree to mediate.
• The parties agree on the mediator.
• Agreement to Mediate is signed by all parties to the dispute.
• Date, time and meeting rooms are booked.

My role in Mediation and Arbitration Services:

Initially, parties in dispute are invited to negotiate their differences in the mediation process. If mediation is recommended and one party to the dispute is reluctant to engage the other party in the mediation process, the Mediation Services function is to inform that party of the value of negotiating their own settlements and to persuade the party to participate in mediation.

Generally, the reluctant parties are persuaded because there is evidence that mediation works. They learn that the structured negotiating process ensures the most effective and productive use of their time and money.

Mediation Services: handle the logistics of the mediation, explains the process and appoints a skilled mediator.

Mediation Process

The process to resolve disputes is highly successful. Being prepared is essential.

Preparing for mediation

Preparation involves a summary of what happened, what is not working and the disputed issues. The disputants submit their brief story to the mediator. Although not required, those who prepare usually have less anxiety, more likely to settle at mediation and express satisfaction with the process.

Mediation is essentially a negotiation process. To be successful in negotiation is to be well prepared ahead of time. A good idea to have dated notes, photos and all relative material organized and well researched. The disputants negotiate to their mutual satisfaction.